MIAMI (January 6, 2010) – Costa North America has unveiled a new and improved version of its popular “Costa Click” travel agent booking portal. Travel agent partners may now navigate with additional ease and convenience when making new bookings or adjusting existing bookings for FIT and group clients at www.costaclick.com.
Special features of the new design include a new home page with easy-to-access login areas. Once logged in, travel agents will find a new design complete with clear and simple “new booking” and “existing booking” areas as well as navigation bars highlighting popular functions across the top of the page. All design elements allow travel agents to switch between areas with ease as needed. Functionalities allow travel agents to reserve their clients’ shore excursions in advance, access shore excursions and make payments, among other tools.
“It’s important to us that we continually bring things to the table that make the booking process easier and more fluid for our travel agent partners—the new version of Costa Click is a prime example of this,” said Scott Knutson, vice president of sales for Costa Cruise Lines—North America. “We used the feedback we heard from the field and directly applied it to this new version. All of our business development managers know the system inside and out and are available to assist our travel agent partners with any questions they have.”
Costa Cruises is Italy’s largest tourism group and Europe’s Number One Cruise Line. For more than 60 years its ships have sailed the seas of the world, offering the best in Italian style, hospitality and cuisine and providing dream vacations filled with fun and relaxation. In 2008, 1.2 million guests chose to cruise with Costa, a record for the European cruise industry. The company’s 14 fleet members, each with her own distinctive characteristics and unique style, all fly the Italian flag and sail each year to 250 destinations in the Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, South America, the United Arab Emirates, the Far East and the Indian Ocean. Three more new ships are due to enter service by 2012.
Costa Cruises has been certified by RINA (Italian Shipping Register) with the BEST4, an integrated system of voluntary certification of corporate compliance with the highest
standards governing social accountability (SA 8000, issued in 2001), environment (UNI
EN ISO 14001, 2004), safety (OHSAS 18001, 2007) and quality (UNI EN ISO 9001, 2008). All the ships in the Costa fleet have been assigned RINA’s Green Star notation certifying that they are operated in compliance with the highest environmental protection standards. Costa Cruises is an official partner of WWF Italy for the protection of the Mediterranean Sea. In Mediobanca’s 2009 survey of over 3,700 Italian enterprises that recorded revenue of at least 50 million Euros the previous fiscal year, Costa Crociere S.p.A. ranks 10th in terms of profitability and 65th in terms of sales. In the “Global Reputation Pulse 2009” international study, Costa Cruises ranked first among Italian “service industry” companies. Pulse scores are a measure of corporate reputation of the 600 largest enterprises located in 32 countries worldwide.
Costa Crociere S.p.A. is a member of Carnival Corporation & plc (NYSE/LSE: CCL; NYSE: CUK), the world’s largest cruise company.
Wednesday, January 6, 2010
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